return policy

Our Guarantee
Green to Grow is proud to offer exceptional products. We feel strongly about supporting parents as they seek to find the right bottle for their individual babies; however, we can no longer accept more than one used bottle and/or one used package of nipples per order as a return. Before washing all of your new bottles, please try just one Green to Grow bottle for several feedings and see how your baby adjusts. If you do end up returning one or more items, please leave everything in the original packaging, but do not close the tab of the used item(s).

We have found an overwhelming number of babies have a positive experience using Green to Grow baby bottles. There are a small percentage of babies, however, who have a difficult time transitioning from one bottle to another—particularly when coming from a vented nipple/system such as Avent, Dr. Brown’s, or Born Free. We are currently working on developing a vented nipple for our bottles, but don’t currently have one available. In the meantime, if your baby has trouble transitioning from a vented nipple/system, you may want to try the Gerber Orthodontic NUK nipple, which is vented and fits both our regular neck and wide neck bottles. The Dr. Brown’s regular neck and wide neck nipples also fit the Green to Grow bottles; however, they are not vented.
 
If you have questions, comments, or need additional information, please call us at 1-877-GRN2GRO (877-476-2476).

1. Do not over-tighten the ring that attaches the nipple to the bottle. This is the #1 cause of nipple collapse. The ring should be tight enough so that is doesn’t leak or fall off, but not so tight that it cuts off all air circulation.
2. If nipple collapses into the bottle, loosen the ring, lift it to let air into the bottle, and pull out the nipple. When reattaching the ring, do not over-tighten it. Lack of air circulation can cause nipple to collapse into the bottle.

Refunds
Refunds on shipping and handling are credited only when an item is incorrectly shipped or arrives defective or damaged.

Merchandise Returns
Please refer to the return instructions on your packing slip, or call us at 1-877-GRN2GRO, Monday-Sunday, 9AM-5PM Pacific Standard Time. Items should be returned to:

Green to Grow
1623 Colorado Blvd., Suite #2
Los Angeles, CA  90041
Attn: Customer Service

Please make sure your package is insured and pre-paid, or that you have contacted us for return authorization and that you are using a pre-paid return label provided by Green to Grow. If you choose to return the item in your own packaging using another shipping method, please be sure to use the address listed on our

RETURN LABEL:
1623 Colorado Blvd., Suite #2,
Los Angeles, CA  90041.

If you do not use a pre-paid return label, the shipping fee will not be deducted from your return. You will receive a confirmation e-mail once the package has arrived at our facilities. We cannot accept C.O.D. packages. Please allow one billing cycle for a credit card refund to appear on your statement.

By Mail
Your credit or refund will take 10-14 business days. If you ordered by credit card, we will credit your account and it will show on your following statement depending on the issuing bank and/or billing cycle. Insurance is covered when using a pre-paid return label. Unfortunately, we cannot refund your original shipping charges unless an item arrived defective or damaged.

By Phone
Simply call us at 1-877-GRN2GRO if you want to exchange something unused or if you would like to request a pre-paid return label. For exchanges, we will send in-stock items right away, charge your credit card, and credit the return once we've received and processed it. Unfortunately, we cannot refund original shipping charges for exchanges or returns, unless an item arrives defective or damaged.

Questions?
If you have any questions, please call us at 1-877-GRN2GRO or e-mail us at customerservice@greentogrow.com.